Terms & Conditions (US Customers)

Effective Date: [add date]

Welcome to Urban Pangolin, accessible at https://urbanpangolin.com (the “Website”),
operated by Quadix Solutions OPC Pvt Ltd, located at 1-1, NGO Colony, D3, F No 102,
1st Floor, MVSR Apartments, Ongole, Andhra Pradesh, India (“Company”, “we”,
“our”, or “us”).

These Terms govern your use of our Website and purchases made by customers in the United
States of America. By using our Website, creating an account, or placing an order, you agree
to be bound by these Terms.

1. Eligibility & Account Registration

To use our Website, you must:

  • Be at least 13 years old
  • Use the Website for personal, lawful purposes
  •  Provide accurate and updated information

If you create an account:

  •  You are responsible for maintaining password confidentiality
  • You accept responsibility for all activity under your account

We reserve the right to refuse service or terminate accounts at any time.

2. Use of Website (US Users Only)

This website primarily serves customers located in the United States. International customers
may browse the Website, but purchase options, shipping, pricing, and promotions may apply
differently outside the United States.

3. Products, Pricing & Availability

All products listed are subject to:

  • Availability
  • Inventory changes
  • Pricing updates without notice

We reserve the right to cancel or refuse any order if:

  • Inventory becomes unavailable
  • Fraud is suspected
  • Payment is declined

Prices are shown in the applicable currency at checkout.

4. Order Acceptance & Payment

Completing checkout does not guarantee order acceptance. A legally binding contract is
formed only when we send an order confirmation email.

We use secure third-party payment processors. We do not store full payment card data.

5. Shipping to the United States

We ship products to US addresses.

By placing an order, you acknowledge:

  • Estimated delivery dates are not guaranteed
  •  Customs delays may apply (for US imports)
  • You are responsible for any customs duties or import taxes (if applicable)

Shipping and delivery information is explained in our Shipping Policy.

6. Returns, Refunds & Exchanges

Please carefully review our separate Refund & Return Policy, which forms part of these
Terms.

We reserve the right to refuse:

  • Returns due to misuse
  • Return requests beyond the applicable timeframe
  •  Returns without proof of purchase

7. User Content & Uploads

Users may upload images, reviews, or feedback.

You agree:

  • Content must not violate copyright or intellectual property rights
  •  We may remove or delete content at any time
  •  You grant us a royalty-free license to display or use your submitted content

8. Intellectual Property

All website content, logos, images, design elements, graphics, and brand names displayed on
this Website are the exclusive intellectual property of Urban Pangolin / Quadix Solutions
OPC Pvt Ltd.

You may NOT:

  • Copy or reproduce content
  • Use our trademarks
  • Sell or distribute our materials
  • Create derivative works
  • Use our brand name in advertising

without written permission.

9. Feedback, Suggestions & Reviews

If you submit suggestions or feedback, you grant us the right to:

  • Use
  • Modify
  • Implement
  • Publish

such ideas without compensation and without any obligation to credit you.

10. Promotions, Deals & Offers

  • Use
  • Modify
  • Implement
  • Publish

All promotional activities are subject to additional rules which will be posted during the
promotional period.

11. Prohibited Behavior

You agree not to:

  • Attempt to gain unauthorized access
  •  Use automated scripts or bots
  •  Upload viruses or harmful code
  • Harass other users
  •  Misuse the review system
  • Use the Website for illegal purposes
  • Violate intellectual property rights

12. Limitation of Liability (Very Important)

To the fullest extent permitted by US law:

  • We are not liable for lost profits
  • We are not liable for delays in shipping
  • We are not liable for indirect or incidental damages
  •  Our maximum liability is limited to the purchase price paid

13. Disclaimers

We provide our website “AS IS,” without warranties of any kind, including:

  • Merchantability
  •  Fitness for a particular purpose
  • Accuracy of content
  • Availability without interruption

We do not warrant:

  • That products will meet expectations
  • That the site will operate without errors
  • That product images precisely match delivered items (due to printing variations)

14. Governing Law (Important for USA Audience)

These Terms shall be governed in accordance with the laws of India.
Any dispute shall be handled exclusively in the courts of Andhra Pradesh, India.

US customers consent to Indian jurisdiction by using this Website.

15. Modification of Terms

We may modify these Terms at any time. Updates are effective immediately upon posting.

16. Contact Information

For questions regarding these Terms, please contact us:

helpdesk@urbanpangolin.com

Acceptance

By using our Website, you confirm you understand and accept these Terms & Conditions and
agree to comply with them.