1.Introduction

Urban Pangolin (“we”, “us”, “our”) is an eCommerce brand owned and operated by Quadix
Solutions OPC Pvt Ltd, India. This Privacy Policy explains how we collect, use, share, and
protect your personal data when you visit or make a purchase from our website,
https://urbanpangolin.com (the “Site”).

 

This Privacy Policy complies with:

  • CalOPPA (California Online Privacy Protection Act)
  • CCPA (California Consumer Privacy Act)
  • GDPR (EU General Data Protection Regulation)
  • COPPA (Children’s Online Privacy Protection Act – applicable since site is accessible to users under 13)**
  • Other applicable U.S. consumer protection laws

2.Information We Collect

We collect basic personal information directly from users—excluding card information,
as we do not store or process full payment details on our servers.

Personal Information You Provide Directly:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping / Billing Address
  • Account login information (username/password)
  • Order information
  • Communication or support messages

We DO NOT collect, store, or view credit/debit card details.

Payments are processed securely through third-party payment gateways.

3.Information Automatically Collected

We may collect the following data automatically:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time spent on site
  • Referring URL
  • Cookies and tracking identifiers

4.Cookies & Tracking Technologies

We use the following technologies:

  • Cookies
  • Google Analytics
  • Facebook Pixel
  • Retargeting tools (Google Ads, Facebook Ads, Pinterest Ads)

These tools help us analyze traffic, measure performance, and deliver personalized
advertising.

5. Use of Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order updates & notifications
  • Send newsletters and marketing emails (only if you opt-in)
  • Improve website performance
  • Detect fraudulent activities
  • Personalize user experience
  • Deliver targeted ads

6. Email Communication

We send emails for:

  • Account creation
  • Order confirmation & status
  • Shipping updates
  • Optional newsletters and promotions

You may unsubscribe anytime.

7. Payments

Our website accepts online payments through trusted third-party payment providers (e.g.,
Razorpay, Stripe, PayPal).
We never store card numbers, CVV, or billing details on our servers.

8. Children’s Privacy (COPPA Compliance)

Urban Pangolin is accessible to users under 13, but:

  • We do not knowingly collect personal information from children under 13 without parental consent.
  • If we discover such data has been collected, it will be deleted immediately.
  • Parents may request review or deletion by emailing helpdesk@urbanpangolin.com.

9. Sharing of Information

We may share information only with:

  • Shipping partners
  • Payment gateways
  • IT & analytics service providers
  • Advertising platforms (for retargeting only)
  • Legal authorities when required

We do not sell personal information.

Under CCPA, “sharing” for advertising may still qualify as data sharing.

10. Your Rights (GDPR, CCPA, CalOPPA)

✔ GDPR Rights (EU Customers)

You have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

✔ CCPA Rights (California Customers)

California residents may:

  • Request details of collected data
  • Request deletion
  • Opt-out of “data sharing” for advertising
  • Not be discriminated against for exercising rights

✔ CalOPPA Rights (California Online Privacy Protection Act)

We clearly state:

  • What data we collect
  • How it is used
  • How users can review or request changes

11.Do Not Track (DNT) Signals

We honor DNT browser signals where technically feasible.

12. Data Security

We follow industry-standard security practices, including:

  • HTTPS / SSL encryption
  • Encrypted data transfer
  • Secure access controls
  • Regular security audits

No method of transmission is 100% secure, but we take all reasonable precautions.

13. International Transfers

Your data may be transferred to and stored in India or other countries where Quadix
Solutions operates.
We ensure transfers comply with GDPR and other applicable laws.

14.Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

15.Changes to This Policy

We may update this Privacy Policy occasionally.
Updated versions will include a revised “Effective Date.”

16.Contact Information

For questions or privacy requests, contact us at:

helpdesk@urbanpangolin.com
Quadix Solutions OPC Pvt Ltd
1-1, NGO Colony, D3, F-No 102, 1st Floor, MVSR Apartments, Ongole, India